Privacy policy

Our basic policy about the handling of personal information

1.Basic way of thinking

We recognize importance of personal information and think that it is social duty to protect personal information, and Chugoku JR Bus (called "us" as follows.) observes laws and ordinances about personal information and regulations in the company and performs the acquisition, the use, management of personal information to handle in us appropriately.

2.About the handling of personal information

We observe the following matters about the handling of personal information.

  • (1) Clarification of the use purpose
    We make the use purpose of personal information clear and use in the range of the purpose.
  • (2) Limit of the use out of the purpose
    We do not perform the use except the use purpose of personal information and offer to third party of personal data unless case or the Personal Information Protection Law that agreement of customer includes beforehand have fate.
  • (3) The appropriate acquisition
    We perform the acquisition of personal information by appropriate fair means.
  • (4) Accurate protection
    We try to keep personal data the correct and latest content.
  • (5) Protection of security
    • ▪ We employ administrator every duties to deal with personal information.
    • ▪ We take safety management measures so that unauthorized access to personal information, loss, destruction, manipulation, leak of personal information do not occur.
    • ▪ We publicize official regulations about the handling of personal information, manuals to fate, office and are thorough and supervise instruction.
    • ▪ Instruction supervises to perform the choice of trust appropriately when we consign handling of personal information to third party, and to perform appropriate management like us.
  • (6) Disclosure, correction, deletion
    When disclosure, correction, deletion were demanded about your personal information data, by place that the Personal Information Protection Laws stipulate, we cope.
  • (7) Response to inquiry
    We cope with inquiry from customer about personal information adequately and quickly.
3.Public announcement matter based on "law about protection of personal information"

About our personal information to hold, we publish the following matters based on "law about protection of personal information".

  • (1) The use purpose
    • We use personal information of customer within the following purposes.
    • ▪ For accomplishment that we make a reservation of ticket, commuter pass, and offer of service and after-sale service based on our conditions of carriage and our services are appropriate after the purchase.
    • ▪ To perform necessary duties contact to customer for shipping contract observance of a contract.
    • ▪ To perform necessary duties contact for shipping contract observance of a contract with companies concerned such as joint service companies.
      In addition, highway bus service which or you purchased making a reservation may perform the flight concerned for customer by notification that is necessary for shipping contract observance of a contract from traveling company when it is service service of joint service company.
    • ▪ For product to handle in us, notification necessary for offer of service (include case to ask delivery to home suppliers for shipment such as products.)
    • ▪ About holding such as products, service to deal with in us or various event campaigns, to send guidance and information by methods such as mail, telephone, E-mail
    • ▪ For start of product development, new service or good plan examination for customer satisfaction, to perform questionary survey by methods such as mail, telephone, E-mail.
    • ▪ To add up personal information statistically, and, for investigation into use trend of customer, to analyze, and to make machined statistics data in form that we distinguish individual and cannot identify.
    • ▪ For offer of duties of insurance companies such as offers of service related accompanying to insurance against loss and service to be related incidental in these.
    • ▪ To meet inquiry opinion, request sent in conjunction with products, service to deal with in us by customer.
    • ▪ For offer of information about job hunting including adoption selection
    • ▪ To give notification about lost article or emergency notification.
    • When we use personal information for the purpose of other than above, we tell customer about the use purpose beforehand and may not use other than the use purpose without permission.
  • (2) Third party offer
    • We do not offer personal information that we acquired from customer to third party unless we correspond to purpose of foregoing paragraph and any of the following.
    • 1.When there is agreement of customer
    • 2.When it is based on laws and ordinances
    • 3.When it is necessary for protection of human life, body or property, and it is difficult to obtain customer's consent
    • 4.When it is necessary for promotion of sanitary improvement or healthy upbringing of child in particular, and it is difficult to obtain customer's consent
    • 5.When person who received engine of country or local public entity or the trust accomplishes desk work to set of laws and ordinances and might affect accomplishment of the desk work concerned by obtaining the person's consent
  • (3) Notice of disclosure, the use purpose
    Customer information (limited to "possession personal data".that we hold We will reply that it is similar as follows in during rational period and range after having had you report, and having confirmed that it is the person when it is assumed, and notice of disclosure, the use purpose of your information is hoped for about).
  • (4) Correction, addition or deletion
    Correction adds contents in during rational period and range or will delete after having had you report, and having confirmed that it is the person when we correct your contents about customer information that we hold and we add or come to wish to delete when it may be different from fact.
  • (5) Suspension, removal
    Or we will remove suspension in during rational period and range after having had you report, and having confirmed that it is the person when suspension of your information or removal is hoped for about customer information that we hold.
    In addition, we would appreciate your understanding and cooperation as we may not offer service along request with suspension or removal reluctantly. (in addition, about personal information holding based on laws and ordinances concerned, it may not be accepted request for suspension or removal).
  • (6) About the handling when we do not do disclosure
    When you set next, please note that you cannot do disclosure. When we decide not to do disclosure, we refer so reason and notify.
    • (when we do not start procedure for disclosure)
    • 1.When we cannot confirm the person
    • 2.When, on request by agent, we cannot confirm the power of attorney
    • 3.When there are defects in predetermined submission documents
    • 4.When there is not payment of predetermined fee (stamp charges: the-limited receipt postage) ("only in the case of "disclosure" and notice of the use purpose")
    • (when we do not disclose)
    • 1.When information that had you request does not correspond to "possession personal data"
    • 2.When we might spoil life, body, property or other right benefits of person or third party
    • 3.Is remarkable for appropriate conduct of our duties; when might affect
    • 4.When it will violate other laws and ordinances
    • 5.When special procedure is determined by regulations of other laws and ordinances
    • (when we do not notify of the use purpose)
    • 1.When information that had you request does not correspond to "personal possession data"
    • 2.When the use purpose is clear
    • 3.When we might spoil life, body, property or other right benefits of person or third party
    • 4.When we might spoil right of company or fair profit
    • 5.When it is necessary to cooperate for engine of country or local public entity accomplishing desk work that laws and ordinances determine and might affect accomplishment of the desk work concerned
    • (when we do not do correction, addition or deletion)
    • 1.When information that had you request does not correspond to "possession personal data"
    • 2.When contents of "possession personal data" are facts
    • 3.When special procedure is determined by regulations of other laws and ordinances
    • 4.When, judging from the use purpose, correction, addition or deletion is not necessary
    • (when we do not do suspension or removal)
    • 1.When information that had you request does not correspond to "possession personal data"
    • 2.When we handle as far as it is necessary for the achievement of the use purpose that we identified beforehand
      (including case more than limits necessary to correct violation)
    • 3.When we acquire by appropriate method (including case more than limits necessary to correct violation)
    • 4.When we need a large amount of expense and it is difficult suspension or to remove and takes measures that you should take place of this necessary to protect right benefit of person
    • (when we do not stop third party offer)
    • 1.When information that had you request does not correspond to "possession personal data"
    • 2.When we provide with the approval of customer beforehand
    • 3.When it is based on laws and ordinances
    • 4.When it is necessary for protection of human life, body or property, and it is difficult to obtain customer's consent
    • 5.When it is necessary for promotion of sanitary improvement or healthy upbringing of child in particular, and it is difficult to obtain customer's consent
    • 6.When we might affect accomplishment of the desk work concerned by it being necessary to cooperate for person who received engine of country or local public entity or the trust accomplishing desk work that laws and ordinances set, and obtaining customer's consent
    • 7.When we need a large amount of expense and it is difficult to stop third party offer and takes measures that you should take place of this necessary to protect right profit of customer
  • (7) Reference

    Personal information inquiry Bus ticket counter

    • 〒732-0828 2-24, Kyobashicho, Minami-ku, Hiroshima-shi
    • Chugoku JR Bus general affairs department General Administration Division
    • Phone number : 082-261-0512
    • Reception hours : 9:00-17:00 (but it is excluded on January 3 from Saturdays, Sundays, and holidays and December 30)
  • (8) Reception desk methods
    We will mail document of information for procedure that listed destination, fee of "applications such as personal information disclosure" which we prepare and application in contact information that we accepted in Bus ticket counter.
    Please mail application which had you fill in the requirements, identity verification documents and stamp for fee equivalency to application destination. All documents having you submit about request for disclosure arrive at our application destination to appoint, and procedures such as disclosure shall be started with time when we received.
    As for the summary, as for the details, please see document mailing as above.